Terms and Conditions
By purchasing from Leila Home, you ( the customer) accept the Terms & Conditions below, agreeing to read all our policies of sale on this page and also the Delivery, Returns and Order confirmation.
Leila Loves Design Limited (referred to through these terms and conditions as “we” or “us”) a company registered in England and Wales. Our company registration number is 305769096 and our registered office is at 16A Top Barn Business Centre, Holt Heath, Holt, Worcestershire, WR6 6NH. Our registered VAT Number is 114 233 29. You can contact us by any of the following methods:
Placing An Order
You can place an order via our website www.leila-home.com, by calling us on 01905 621174 or e-mailing us on hello@leila-home.com.
Once you have placed an order you will be contacted via e-mail within 24hrs (or next working day) with details of your order and further information. Please ensure you check the details are correct and contact us at your earliest convenience if anything is incorrect or not as expected.
The successful placement of your order is deemed your acceptance of these terms & conditions. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us. In the unlikely event that we are unable to accept your order, we will notify you as soon as possible. Non-acceptance of an order may be as a result of one of the following:
a) The product you ordered being unavailable from stock;
b) A product pricing or description error;
c) Our inability to obtain authorisation for your payment; or
d) we are unable to meet a delivery deadline you have specified.
Despatch Policy
Many of our items including large items of furniture are mostly in stock, this can differ during our busy times of the year, where we may have limited stock.
Where the product is in stock, Leila Home Limited normally deliver within 15 Working days. If we are unable to deliver your order within 15 working days we will contact you via e-mail with an estimated dispatch date and offer you the option of cancelling the order.
Damaged Goods
Goods received damaged must be reported within 24 hours of delivery. Your insurance cover will be invalid after the 24 hour period from time of receipt of delivery.
You can contact us via email hello@leila-home.com or call us on 01905 621174 to report any damaged items and our team will work quickly to resolve the issue.
Photos will be required as evidence for insurance claim purposes.
All goods must be checked on delivery before you sign for the goods. All our goods are checked prior to dispatch. On purchase of goods you are agreeing to our Terms and Conditions of our delivery insurance policies.
Payment
Payment for all orders is at the point of sale and not at the point of despatch. All prices are inclusive of VAT. The price shown for the goods includes postage and packaging unless otherwise stated.
If you are unsure about the delivery price of any product on our website please contact us at hello@leila-home.com to confirm delivery price of a product.
To be eligible to purchase products on our website or by telephone you must:
Provide your real name, phone number, email address, payment details and any other requested information.
Be over 18 years old
Confirm a delivery address in the UK. We will not accept PO Box numbers or temporary addresses.
Possess a valid credit and debit card issued by a bank acceptable to us.
Cancellation
If you are not satisfied with received goods from Leila Home you are entitled to cancel the products ordered if you so wish, provided you exercise your right no longer than 14 working days after the day on which you receive the goods. If you wish to cancel the order prior to despatch, please contact our customers services department on hello@lld-home.com.
Please note we hold the right to charge a 10% cancellation fee if an order is cancelled.
Returns
You can return the goods and receive either a refund for the amount of the goods minus costs of delivery or opt to receive alternative goods.
All items if not faulty must be returned in perfect, saleable condition.
Customers are responsible for arranging return goods at their own costs alternatively, Leila Home can arrange return delivery at a set cost. If you should wish to return the goods with your own selected delivery company , please ensure insurance is put in place for the return of the goods. All goods must be sent back in original packaging.
To return any items please contact us on hello@leila-home.com with your return details.
Returns will only be accepted up to 14 days after delivery.
If faulty goods have been received or you are not satisfied with the quality we will aim to replace the goods which we will exchange free of charge. If you wish to still cancel the contract of the sale and do not wish to have a replacement our returns policy will still apply & costings for delivery and return are responsible by the buyer. If for any reason we are unable to replace a faulty product we will arrange return of product at a fixed charge and fully refund your payment.
We can not be responsible for interest charge made by any credit card company whilst waiting for returns to be refunded to your card.
Our Products
The pictures of our items are taken with a professional high resolution camera to try and get the best quality pictures as possible.
Even though we do our best to offer detailed pictures please bear in mind colour of goods may vary slightly from that shown on the website due to lighting, limitations of browser software and monitors.
Our Liability
Leila Home Limited cannot accept any liability for a failure to comply with instructions specifically stated on the Website or in our Lookbook. When you place an order to purchase a product from Leila Home Limited your order represents an offer to us to purchase a product which is accepted by us by way of a dispatch note included when you receive your order. Any products on the same order which we have not confirmed as accepted in such dispatch note do not form part of the contract.
Leila Home Limited endeavours to check the accuracy of the information on this site. However, Leila Home Limited does not warrant that such information will be error free and the user acknowledges that information, products and services published on this web site may include inaccuracies and typological errors. If the goods do not on receipt by you substantially meet the description on this web site you are entitled to reject the goods and return them to us.
Confidentiality and disclosure
All confidential information, including credit card details, are held securely and only transmitted in encrypted form. Customer details are not passed to third parties and are used only in accordance with the Data Protection Act. We store your personal data on a secure server behind a firewall.
We may disclose your personal information if we are required by law to do so.
Indemnity
You agree to indemnify us against any claims, losses, liabilities, damages and expenses (including legal fees), arising out of your use of this site.
Jurisdiction
The Contract will be governed by the laws of England and Wales and the parties to the Contract submit to the jurisdiction of the English Courts.
Consumer Rights
None of the above Terms and Conditions affects your statutory consumer rights.
Company information and Copyright
Leila Loves Design Limited is a registered UK company. No unauthorised use of copy, product tiles or product images may be used without express permission or approval by Leila Loves design Limited.
Security, Cookies and Privacy Policy
This website is operated by Leila Loves design Limited. In this security, Cookie and Privacy Policy, we , us and our, refer to Leila Loves Design Limited, company number 305769096.
We are registered in England and Wales at Unit 16A Top Barn Business Centre, Holt Heath, Holt, Worcestershire. WR6 6NH.
E-mail: hello@leila-home.com Telephone: 01905-621174
How do we collect your personal data.
You share information with us when you:
Register with a Leila Home account, sign up for our newsletter or online marketing, Sign up for our Lookbook, enter our competitions, communicate with us via phone or e-mail and send letters or e-mails to hello@lld-home.com.
Leila Home collects this data when you use Transactional details when you order something from us, Cookies gathered from the devices you use to connect to our website or social media platforms
Personal data is necessary to collect when we have to collect some information from you so we can provide you with our services, for example when you order items from us. We do our best to make sure that we do not collect excessive information from you and limit it to only what is necessary for us to provide the service you require.
We do not collect any special category personal data from any of our customers. This includes information about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. Nor do we collect any information about criminal convictions and offences.
Leila Home may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
Identity data – name and title
Contact data – address, postcode, email address and telephone numbers
Transactional data – details of products you have purchased from us, including date and time of purchase and spend in relation to that purchase
Technical data – internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website
Profile data – purchases or orders made by you, your interests, preferences, feedback and survey responses, preferences about the use of the services (including whether you are interested in certain services that we offer)
Usage data – information about how you use our website, products and services
Marketing and communications data – your preferences in receiving marketing from us and our third parties and your communication preferences.
We are only allowed to use personal information about you if we have a legal basis to do so, and we are required to tell you what that legal basis is.
Data is only kept for a maximum of six years, this is a statutory period for retain HMRC records.How we look after your data
We will protect the data you entrust to us with appropriate measures and controls, We will always use appropriate technical and organisational measures to prevent the loss, misuse, destruction or alteration of your personal data.
This site has security measures in place to protect the loss, misuse and alteration of the information under our control. If you provide us with your personal information, the information is encrypted using secure socket layer technology (SSL) and stored with industry-standard encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we implement generally accepted industry standards. We do not.
Cookies
Our site uses cookies to keep track of your shopping cart. If you want to opt-out of cookies. Opt-out by altering your web browser’s settings to reject cookies.
We use cookies to identify you so we can retrieve your information so you don’t have to re-enter it each time you visit our site & for Google Analytics. – Google Analytics is used to measure how our site is used by visitors and to generate reports for our own use. Google Analytics does not collect any personally identifiable information about you.
Our site’s registration form requires users to give us contact information, like their name and email address, and unique identifiers. We use customer contact information from the registration form to send the user information about our company. The customer’s contact information is also used to contact the visitor when necessary if they have subscribed to the mail list. Users may opt-out of receiving future mailings by choosing to un-subscribe. Unique identifiers are collected to verify the user’s identity and for use in our record system.
This site may contain links to other sites. We are not responsible for the privacy practices or the content of such web sites.
Our site uses an order form for customers to request information, products, and services. We collect visitor’s contact information and unique identifiers. Contact information from the order form is used to send orders and information about our company to our customers. The customer’s contact information is also used to get in touch with the visitor when necessary. Users may opt-out of receiving future mailings. Unique identifiers are collected from Web site visitors to verify the user’s identity and for use as account numbers in our record system.
UnSubscribing
This site gives users the following options for removing their information from our database to not receive future communications or to no longer receive mail list messages.
Send an email to hello@leila-home.com.
GDPR compliance statement
Leila Home respects and complies with the EU General Data Protection Regulations (GDPR).
Some of the key ways we comply with these regulations are:
Consent
We explain what you’re consenting to clearly and without ‘legalese’, and ask that you explicitly consent to contact from us.
Breach Notification
In the event of a breach we will notify affected users within 72 hours of first having become aware of the breach.
Right to Access
Users can request confirmation as to whether or not personal data concerning them is being processed, where and for what purpose. Further, we shall provide a copy of the personal data, free of charge, in an electronic format.
Right to be Forgotten
Once we have compared your (the subjects’) rights to “the public interest in the availability of the data”, we may delete your personal data (including telephone recordings) where you have requested this.
Data Portability
We allow you to receive the personal data concerning you, which we will provide in a ‘commonly used and machine readable format’ and you have the right to transmit that data to another ‘controller’.
Privacy by Design
We implement appropriate technical and organisational measures, in an effective way, in order to meet the requirements of this Regulation and protect the rights of data subjects’. We hold and process only the data absolutely necessary for the completion of our duties (data minimisation), as well as limiting the access to personal data to those needing to act out the processing.